I have been thinking a lot about what happens if Bob takes a full time job (see previous post) and we then have no one available 24 hours a day to take Tech Rescue calls.
After talking with Bob, we have decided that if he does get a full time offer, Tech Rescue will morph into a consulting company in which we will stop doing help-desk style support and start doing more project based design and implementation.
For instance, if someone’s printer is not working, they will no longer call us. But if they are starting a new company or growing their current infrastructure, they can call us and we will be able to help them with the design and installation phases. Once the project is up and running, we will then hand them off to a help-desk style company.
So, basically you’re saying that you’re just gonna hang out your current customers? Or – do you have someone in mind to refer your customers to?
Our last major “help desk” client is closing their doors at the end of this month. We will probably stop accepting those kind of calls when Bob gets a different job.
Currently, there is no company in mind for referrals.